AW: Customer Relations Service in North America
Rolf-Dieter, thank you for the link to the story!
I think what some people want to say is that it would be more convenient for the readers to have 1-2 threads about that topic, where they can find all necessary information bundled up. Now the situation is that the topic is split to several threads that are even more disrupted by you deleting your posts. Even if some people motivated you to do that, it was still your own decision (I would have kept the posts if I were you).
And the running gag with AirKlaus being "100" years old, na well, getting old itself
.
All the best,
Michael
Hi Michael,
Thank you for your post. It is for the reason that I did start perhaps (what some people found) too many posts that I finalized the story in the "homepage" I prepared on this topic. The earlier posts/threads (too many as some found) was primarily due to my inexperience and unfamiliarity of this forum, my bad and I do apologize.
I hope that the complete story (that I now made available) will help someone to avoid the same faith, perhaps even safe his or her life. I still consider this a safety issue and that is why I feel so strongly about it.
I wonder if I can get the view of all you learned Z drivers in Germany on the following points;
1) Does it happen in Germany that BMW Dealerships do NOT have a tire machine to carry out the delicate task of removing and mounting tires to expensive alloy wheels and ask there Customers to go to a sub-vendor like a local tire shop?
2) I would also be interested in reading opinions of forum members here whether or not such subvendors are covered by BMW's insurance policies in the case of loss or damage to vehicles on which they are working for BMW, or whether the costs associated with damage caused by them is routinely, and quietly, passed on to customers.
and
3) If it should happen to you, let us say you are in Spain or Italy for example (that a tire shop damages your wheel and then your BMW dealer at home makes a ruling that the wheel is bend and does not pass the BMW out off round tolerance of 3 mm (TIR - Total Indicator Reading). How would you feel about it?
The force applied to the wheel using two tire irons to remove the RFT, in my professional opinion as a retired engineer, was enough to bend any alloy wheel to the point that it could not pass the BMW tolerance test of 3 mm (0.012").
Is the service quality at some BMW dealerships going down hill? Should BMW headquarters in Germany do something about it?
I've said enough I think and leave it to someone else (that may have had similar bad/poor service experience) to start a new thread. I don't dare to start a new thread here to inquire about items 1 to 3 I've mentioned above. I fear if I do I would just be bullied again like I was last year.
As for AirKlaus; let me just say, it must be my tough German upbringing that I don't take things laying down :)
Have a nice Day!
Rolf-Dieter
